Shipping

• Shipping Method : Selected by customer
• Shipping Area : Worldwide
• Shipping Cost : International Shipping Fee
• Shipping Time : 15 - 25 days
• About Shipping :

  
  

  Delivery Notice due to COVID-19

  
  

  Dear customers,
  We are informing you regarding shipping.
  There are countries where air operations for overseas shipping have been significantly reduced or suspended due to COVID-19.
  We endeavor to provide a reasonable method for shipping by country.
  

  Please select your country at checkout. Your country's shipping cost will then be set.
  (Until you select shipping country, the shipping cost is shown as $0.)
  
  
  

  1. Singapore, Japan, Malaysia

  
  

  For the items purchased by customers in Singapore, Japan, and Malaysia will be delivered by Korean shipping company Qxpress or Korea post office.

  Qxpress operates international courier service and Singapore local courier service based in Southeast Asia, and provides fast delivery service and systematic tracking service.
  Shipping time will take about 5-7 days after shipment.
  (But, delivery may be slightly delayed due to customs clearance and other issues.)

  
  

  
  

  
  

  2. USA, Canada, UK, Germany, Italy, Russia, China, Thailand

  Hong Kong, Vietnam, Philippines, France, Spain, Taiwan, Australia
  
  Delivery to these countries has been normalized. (K-packet or Small Package)

  Currently, all international air traffic has been significantly reduced due to the coronavirus. 

  delivery will be delayed a little more than usual.
  Delivery time is about 10~25 days after shipment.
  (In case of customs clearance delay, it may be delayed for several days)

  
  

  
  

  
  

  3. In other countries, delivery is possible through express delivery.

  (Delivery company: DHL, UPS, EMS, Fedex etc. Depending on the country, it will be shipped with the appropriate carrier.)

  
  

  
  

  
  

  - Customs and Duties
  We always declare packages as GIFT and lower value.
  We do our best to avoid this situation, but we cannot guarantee it will not get caught on customs.
  If some charges occur, it is the buyer's responsibility since it is beyond our control.

  We won't make refunds in case the parcel gets caught in the customs.
  But if the parcel comes back to our office, we will make partial refunds for the products that are undamaged.

  In case your tracking number is invalid please provide us the information via e-mail. (go.kosmeshop@gmail.com)
  We will verify the tracking number with your country's post office and reply back to you.
  But please bare in mind that the process takes about 2 weeks - 1 month.

  
  
  If you have any question, Please send us a message. (go.kosmeshop@gmail.com)
  We will send message you after confirmation.
  We wish you well being without any damage during the coronavirus outbreak.
  

  
  

  
  

  
  

Returns/Exchanges