• Shipping Method : Registered Shipping (Express)
• Shipping Area : Worldwide
• Shipping Rate :
• Delivery Time : 10 - 20 days

• 
  

  Delivery suspension and delay due to COVID-19

  
  

  Dear customers,
  We are informing you regarding shipping.
  Currently, all international air traffic has been significantly reduced due to the coronavirus.
  

  Please keep this in mind and refer to the shipping notice.  Click Here

  
  

  
  

  Countries where K-package service is available

  
  

  Countries is possible delivery would take about 15-25 days (based on K-package)
  Depending on the situation, it may arrive earlier, but the current average delivery time is around 15-25 days.

  
  

  USA, Germany, Canada, United Kingdom, Russia

  Luxembourg, Malaysia, Senegal, Vatican, Vietnam, Bhutan, San Marino,

  Afghanistan, Italy, Indonesia, China, Thailand, Philippines, Hong Kong

  
  

  
  

  
  

  Countries where EMS shipping is available (Express shipping)
  * You must pay the EMS shipping upgrade amount

  
  

  
  

  EMS is a fast delivery service, but it would take about 15 to 20 days due to the reduction of flights due to COVID-19.
  The delivery time is a little bit longer than usual. Please understand this point.

  
  

  Singapore, Japan, Bhutan, Slovenia, Armenia, France (excluding island area)

  
  

  
  

  International cargo ships

  
  Currently, the air delivery to many countries is not smooth due to reduced aircraft service.
  Currently, global sellers such as eBay and Amazon are asking customers for excuses of delivery delays,

  and are shipping through international cargo ships.

  
  

  Countries where international cargo ships are available

  
  

  
  

  
  

  #Singapore #Indonesia #France #Australia #Netherlands #Spain

  #Ireland #Norway #Poland #Finland #Sweden #South Africa #Bangladesh

  #Taiwan #Brazil #Peru #India

  
  

  * Registration number is provided.
  If you agree international cargo ship service, you do not have to pay extra shipping costs.
  International cargo ship delivery varies by country, but the average delivery time is around 45-60 days.

  Asian countries 15~25days,  Americas & European countries 25~60days.

  (But, delivery may be slightly delayed due to customs clearance and other issues.)

  
  

  
  

  
  

  Q&A

  
  Q: How can I upgrade to EMS shipping (express shipping) if I purchased a product in the U.S.A ?

  
  

  A : EMS can be shipped to United States.
  If you click the Add Shipping Cost link, you can pay an additional shipping fee ($19) and upgrade to EMS Shipping.
  Also, we have set up to add the additional delivery fee at the bottom of the main slide.

  
  

  Please Clink Here  EMS shipping fee link

  
  

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  Q : The shipping cost is too expensive.

  
  A : EMS is shipped via post office, so it is the safest way for shipping.

  For Singapore customers who purchase $90 or more and United States customers

  and countries where EMS can be shipped purchase over $190, we will provide free express shipping.
  EMS (express shipping) would be provided without additional shipping fee.

  
  

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  Q : Is it free shipping by EMS when purchasing the product for $90 or $190 ?
  Why? Will there be shipping charges at the product payments?

  
  

  A: EMS delivery is not free. It is an upgrade.

  In other words, when the customer purchases the product, the shipping fee will be paid according to the weight
  (Basic Shipping fee + EMS extra shipping fee)

  
  

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  Q: What if I do not upgrade to EMS and international express ?

  
  

  A: There are a few countries where the COVID-19 has stably ended are and delivery suspension has been lifted. 
  However, even today, in most country air delivery is not available.
  If the customer does not upgrade the delivery method, delivery can be carried out by international cargo ships.

  We hope that customers will have enough time to wait for the package.
  We're sending you satisfying gifts as well to compensate the delay.
  (For K-package-capable countries, delivery will available as before.)

  
  

  
  

  We wish you well being without any damage during the coronavirus outbreak.
  If you have any question, Please send me a message. (go.kosmeshop@gmail.com)

  
  

  
  

  - Customs and Duties
  We always declare packages as GIFT and lower value.
  We do our best to avoid this situation, but we cannot guarantee it will not get caught on customs.
  If some charges occur, it is the buyer's responsibility since it is beyond our control.

  We won't make refunds in case the parcel gets caught in the customs.
  But if the parcel comes back to our office, we will make partial refunds for the products that are undamaged.

  In case your tracking number is invalid please provide us the information via e-mail. (go.kosmeshop@gmail.com)
  We will verify the tracking number with your country's post office and reply back to you.
  But please bare in mind that the process takes about 2 weeks - 1 month.

  
  

  
  

Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns.

Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order.

Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.